Reforming Social Services in New York City: How Major Change Happens in Urban Welfare Policies by Thomas J. Main
"Written in uncommonly clear and direct prose, this book addresses a central issue in public administration—whether fundamental change is possible in complicated bureaucratic and political settings—and convincingly shows when and why it was or was not achieved at NYC's Human Resources Administration" -Lawrence M. Mead III, author of Government Matters Examines efforts across six decades to respond to poverty, joblessness, and homelessness through the establishment and periodic restructuring of the city's Human Resources Administration and related social welfare agencies.